Shipping policy
Thank you for shopping with Draviz. Below is information regarding our shipping process, delivery estimates, and order tracking.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding weekends and public holidays).
Orders placed after 2:00 PM AEST, on weekends, or on public holidays will be processed on the next business day.
During peak periods, processing times may occasionally be delayed. If this occurs, we will notify you via email.
Shipping Times & Rates
Australia (Domestic Shipping)
- Estimated delivery: 7–15 business days (typically 7–12 business days)
- Free Standard Shipping
International Shipping
- Estimated delivery: 10–20 business days depending on destination
- Shipping costs are calculated at checkout
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Tracking information typically becomes available within 24 hours after dispatch.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in product or shipping prices.
Shipping Delays
Delivery delays may occasionally occur due to carrier disruptions, customs processing, weather conditions, or peak shipping periods outside our control.
We appreciate your patience and understanding in these situations.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the item and packaging.
We will review the issue and work with you to provide an appropriate resolution.
You can contact us at:
support@draviz.com
Returns
We offer eligible returns within 30 days of delivery.
To qualify for a return:
-
Items must be unused and in original condition
-
Items must be returned in original packaging
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Once returned items are received and inspected, approved refunds are processed to the original payment method within 5–10 business days.
To request a return, please contact:
support@draviz.com
Contact Us
Draviz
20 Worth St
Chullora NSW 2190
Australia
Email: support@draviz.com
Phone / SMS: +61 490 112 345