Refund policy
We want you to feel confident with your purchase from Draviz. If you are not fully satisfied with your order, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, in original condition, and returned in original packaging
- Items showing signs of wear, use, or customer-caused damage are not eligible for return
- Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
How to Request a Return
To request a return, please contact us at:
support@draviz.com
Please include your order number and reason for the return. Once your request has been reviewed, we will provide return instructions.
We recommend using a trackable shipping service to help ensure your return arrives safely.
Refunds
Once your return has been received and inspected, approved refunds will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider.
You will receive a confirmation email once your refund has been completed.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos or a short video showing the issue.
In these cases:
- We will cover return shipping costs
- You may choose between a replacement or a full refund
Exchanges
We offer exchanges within 30 days of delivery.
To qualify for an exchange, items must be unused and returned in original packaging.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
If there is a price difference between exchanged items, we will issue a refund or request additional payment where applicable.
Refund Delays
If you have not yet received your refund:
- Check your bank account again
- Contact your payment provider
- Contact your bank, as processing times may vary
If you still require assistance, please contact us at:
support@draviz.com
Order Cancellation
Orders cannot be cancelled once they have entered the shipping process.
If you need to make changes to your order, please contact us as soon as possible after placing it.
Orders that have already entered processing may not be eligible for cancellation. In some cases, processing fees may apply to cancellations made before shipment.
Contact Us
Draviz
20 Worth St
Chullora NSW 2190
Australia
Email: support@draviz.com
Phone / SMS: +61 490 112 345